Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How many staff in your factory?
A:To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What are your payment terms? What payment methods do you accept?
A:We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
A: Production lead time for OEM orders is around 15–25 working days after sample and deposit confirmation. Shipping transit time depends on your chosen delivery method:
Express (DHL/FedEx/UPS): 3–7 working days
Sea freight: 25–40 working days
Air freight: 7–12 working days
We will arrange shipment promptly once all pre-shipment inspections pass.
What is your defective rate guarantee and after-sales policy?
A:Our target factory-defective rate is kept strictly under 1% through our rigid in-house testing and 100% manual inspection. In the rare event that you receive a product with manufacturing defects (e.g., loose hinges, frame cracks, or coating peeling under normal transit), please contact us with photos/videos within 30 days of delivery. We will issue replacements in your next batch or provide direct credit deductions to guarantee your investment.
What materials and crafts do your glasses use?
Do you provide custom eyewear packaging and accessories?
Yes, we offer a complete, one-stop packaging customization service. You can customize luxury leather folding cases, microfiber cleaning cloths, pouch bags, rigid gift boxes, and paper shopping bags with your custom brand logos. We can also source or custom-design hangtags and barcode labels to match your retail-ready requirements.
Can the lenses be customized, such as polarized, blue-light blocking or prescription lenses?
A:We can customize polarized, blue-light blocking and UV400 tinted lenses from top lens brands. Prescription lenses are not available right now, as each customer has unique vision parameters which cannot be standardized for our bulk production process.
How can I contact your customer service?
Our customer service team is available to assist you via email, phone, or live chat. You can find our contact information on our websites Contact Us page. We strive to respond to all inquiries within 24 hours.